TERMS AND CONDITIONS
- All bookings are administered by YOURRENTL LIMITED, regardless of their provenance, and are contractually administered under UK Common Law.
- The use of this technology platform allows YOURRENTL to distribute property details to an array of platforms including, but not limited to Yourrentl.com, Yourbookng.com, Booking.com, Expedia, Wiflap, TripAdvisor, HomeAway, FlipKey, AirBNB all their subsidiary’s and sub brands.
- Use of this technology platform and listing your properties for rental via YOURRENTL imply acceptance of this distribution network and the terms as set out in the rest of this document.
- If you wish your property not to appear on any or all of the platforms, they can be retracted by specific request, failure of such a retraction request is assumed to be implied acceptance of the Terms and Conditions of each specific platform.
- If you choose to use the YOURRENTL Platform, your relationship is limited to being an independent, third-party supplier and not a client, employee, agent, joint venturer or partner for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of YOURRENTL.
- Our relationship, therefore, is as between Supplier and Distributor
- You are solely responsible for setting a price for your property providing either a Nightly Rate, a ‘Block Rate’ for a specified period, or a combination of the two.
- This price provides a base level from which prices to the final renting customer are derived. YOURRENTL’s marketing partners add their respective commissions and applicable charges to this Price.
- Every effort will be made to keep prices consistent across all advertising platforms, however the final selling price to the guest cannot be controlled since many platforms add their own commission level outside the control of YOURRENTL, and as such the Owner agrees to allow each platform the liberty to add a markup, which is added to the Owners NET price, and thus becomes to the account of the renting Customer.
- Once a Guest requests a booking of your property, you may not request that the Guest pays a higher price than that which has been set, but up until that moment all prices are changeable at any time.
- In the absence of changes by the Owner, the use of the YOURRENTL Extranet implies acceptance of published prices which are clearly displayed for any given time period
Availability & Calendar
- We provide owners with an on-line calendar accessible 24/7 to set your property rental availability. It is essential that you keep this on-line calendar up to date.
- Those properties with most up-to-date live calendars are more easily marketable which translates into more rentals, and use of the YOURRENTL extranet absent any updates implies availability of the property for rental
- The placement and ranking of Listings in search results on the YOURRENTL Platform may vary and depend on a variety of factors, such as Guest search parameters and preferences, Host requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Host Service, and/or ease of booking.
- YOURRENTL may make the access to and use of the Platform, or certain areas or features, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, Update frequency and accuracy or booking and cancellation history.
Acceptance of Bookings
- When you accept or have pre-approved a booking by a Guest, either by viewing that booking online, responding to the ‘reservation’ email, or by accepting payment for it you are entering into a legally binding agreement with the Guest and are required to provide your Property to the Guest as described in your Listing when the booking request is made.
Cancellation Policy (By Owner)
- Once a reservation has been made, it is contractual. Absent extenuating circumstances, you may not cancel a confirmed reservation
- If an Owner is required to cancel a reservation (property temporarily not suited or safe for a rental / severe property damage or unforeseen maintenance issues that directly impact the ability to host safely), it’s the Owner’s responsibility to contact us as soon as possible so we may inform the client and make other arrangements
- In some cases, costs associated with relocation may apply. You agree that in the event you have already been paid, Airbnb Payments will be entitled to recover the amount of any such refund from you, including by subtracting such refund amount out from any future Payouts due to you.
Cancellation Policy (By Guest)
- Guests are bound by the Terms and Conditions of their rental, which may in turn be driven by the Cancellation policy of their Booking Platform.
- Generally, and where possible, the default cancellation is the a guest may cancel with 6 weeks’ notice for a 30% forfeit, cancellation within a 6 week window of arrival is not permitted.
- However, some platforms, most Notably AirBNB demand less strict conditions for their guests.
- If an Owner wishes to query specific cancellation terms from specific Platforms, they are available on request
- And as per the ‘Legal Entities’ section an owner may choose not to be represented on any partner platform.
State of Property
- Property must be maintained with regard to all safety regulations
- In addition, all advertised amenities must be in working order, including but not limited to
- heating system;
- air conditioning;
- hot and cold running water;
- Internet Access;
- Regular servicing is strongly advised;
- The owner agrees not to store any dangerous, flammable or explosive goods on site, including but not limited to:
- Petroleum materials;
- Pharmaceuticals ;
- or Hazardous Waste;
- In the event of a breakdown during a rental, it is possible that a reduction in payment may be required to compensate client for the inconvenience;
- In some circumstances, a repair may be able to be arranged with prior agreement with you, however if the repair is necessary for the wellbeing and contractual fulfilment of the guest, repairs may be effected without direct agreement and although reasonable price considerations will be taken into account, the last minute nature of repairs and maintenance may result in higher than expected charges (such as for out of hour callouts etc) and the associated costs may not be challenged retrospectively.
Alterations to Property Amenities or Description
- It’s important that you as an Owner promptly notify us of notable changes with regard to amenities offered, i.e. removal of Air Conditioning or change of sleeping arrangements
- If such changes impact upon a future guest, and if that amenity was a reason for booking the property, the opportunity must be given to the guest to relocate to another property which does feature said amenity at no extra cost, the costs of relocation (including any seasonal or availably driven price differential) may be to the account of the Owner with whom the reservation has been made.
Damages Incurred by Guest
- If a guest is demonstrably negligent, and this results in direct material damage to the property or it’s amenities, a claim may be made to the guest;
- Such damages must be reported to YOURRENTL within 7 days in order for claim to be made, and evidence to the negligence of the guest and cost of the damages claimed;
- The cost of normal wear and tear shall not be passed on to a renting guest;
- For example (but not limited to) the failure of a standard amenity, such as a lock, which may have been used several thousand times – simply because it breaks ‘on the watch’ of a renting client does not mean that the client is required to pay for it because he was the last to use it before natural failure
- All rental properties must be equipped with the required number of smoke detectors in accordance with local regulations;
- Owners must provide us with a signed letter stating that such is in place before we may begin marketing your property.
- You are required to be informed of your local laws with regard to Non-discriminatory Rental Practices. YOURRENTL does not discriminate in favour of any religious, ethnic or sexual persuasion, and expects the same standard of its suppliers
- Most cities have rules covering short term letting, and the specific codes and ordinances can appear in many places (such as zoning, building, licensing or tax codes);
- If you are obliged to register, get a permit, or obtain a license before listing your property or accepting guests, it is your responsibility to do so.
By accepting our Terms and conditions and listing your space, you certify that you will follow applicable laws and regulations.